Vehicle History Report

How can my CarReport help me?
CarReport contains information that can help you decide whether to buy a used vehicle including how much you want to pay. Avoid being a victim of fraud or mal-practice by unknowingly purchasing a car that has been involved in an accident and then refurbished and re-sold without any disclosure. Use this report as a critical decision maker along with a vehicle inspection and test drive to make a better decision about your next used car.
What is CarReport?
The CarReport is based on thousands of records collated, detailing the most important information about used cars, compiled in an easy to read report. This information comes from many sources ranging from Insurance, Vehicle manufacturers and Government sources.
Records in the report contain information about the vehicle specifications, if it has ever been involved in an accident, odometer readings and vehicle valuations.
How long does it take to get my CarReport and how will I receive it?

The report is delivered on screen to you immediately after purchased. You will also receive an email. You should save this email for future reference as you will require the reference number to update your check.

View Sample Report

What do I do if I have difficulty in obtaining my CarReport results?

First, please verify that personal details you entered are correct and that your credit card information is valid. If there is a problem with your browser and the results page is not displayed, please wait a few minutes for the results and email to arrive.

If there is still a problem, please contact us. We are available to assist you Sunday to Thursday from 9:00 AM–6:00 PM. You will receive an email the same day acknowledging your enquiry, or the next day if you sent your enquiry after 3.00pm. Depending on the nature of your enquiry, providing a resolution may take a little longer.

What type of information does my CarReport provide?

The CarReport provides you with the information that has been collected from the many different sources about a used vehicle. The amount of information available on each vehicle will vary. The report can include the following:

  • Vehicle Specifications (often including factory fitted options)
  • Imported vehicle data including Title data such as Salvage, Flooded etc
  • Accident Records
  • Vehicle Valuation
  • Mileage Information
  • Links to Best Finance and Insurance Deals
  • And many more additional specifications

View Sample Report

What type of information does my CarReport NOT provide?

CarReport does not provide the names of or information pertaining to a vehicle’s previous or current owner(s).

CarReport does not provide information on every accident. Only if accidents have been reported to one of CarReport’s accident sources will it be available in the report.

CarReport does not provide any details on the service history of a vehicle.

CarReport does not assess the mechanical condition of a vehicle. If you would like to have an independent inspection of a vehicle, you will need to book a Vehicle Examination from one of the many trusted reputable Inspectors in the UAE.

Where does my CarReport data come from?

CarReport collects data from various sources, including Government, Insurance Companies and many others.

What does “No records found for this vehicle” indicate?
“No records found for this vehicle” indicates that CarReport found no information registered in that category at that point in time. This could mean that we have not yet received the data or there are no current interests recorded.
Mileage concerns
The CarReport uses a large database to search millions of records. It provides the best intelligence available to identify mileage alteration or tampering and will help you decide if the car that’s showing a mileage of 32,000 KM may have actually covered 132,000 KM.
VIN / Chassis Number match

If the unique “Vehicle Identification Number” (also known as the chassis number) on the vehicle doesn’t match the registration document, this may indicate the vehicle could have been stolen or had its identity changed.

Always check that the vehicle’s identification numbers stamped into the bodywork, on the chassis plate and behind the windscreen match the documentation and look Authentic.

Valuation
Using industry data and statistical models updated monthly CarReport will indicate the current market value of the car you’re considering buying.

Vehicle Identification Number

What is a VIN?
VIN is an abbreviation for Vehicle Identification Number. It is the unique identifier for every vehicle built since 1981. It is a combination of 17 alpha numerics. Think of it like the DNA for your vehicle – no two VINs are identical.
Where can I find the VIN?
You can find the VIN number in multiple locations on a vehicle, most commonly behind the dashboard visible through the windscreen, also on the body of the car next to the driver’s seat when the driver side door is open. Sometimes located on the inside of the driver side door. On some vehicles, the VIN is placed on the engine, hood, and other parts. The VIN will also appear on the car registration, insurance policies, service records and police reports.

CarReport Valuation Questions

Where are these valuations sourced from?
CarReport tracks used car values from a range of different sources including car auctions, dealer forecourts and classified adverts. Using trend statistics enables accurate valuation.
I need a valuation for my insurance claim, but my insurance company is offering me a different value. Why is this?
Insurance companies take into account the pre-accident condition of the vehicle, Often adjusting the valuation accordingly.
Why is a dealer offering me a different part exchange price?
Reasons for this include the car's condition, whether the car you are buying will be financed with cash or dealer finance; or how much the dealer believes he could sell your car for locally. If you are still unsure we would therefore recommend asking the dealer directly.
Can I get a historic valuation?
The CarReport Valuation is only available for current passenger cars.
Why can't I find a value for my car?
Cars may not have a valuation if they are older than 14 years or specialist/limited edition cars
I need further help, what should I do?

If you can't find the answer that you are looking for, please submit your question via the Contact Us form.


Technical Questions

What if my Internet connection is lost before I view my report?

If your local Internet connection fails, after your credit card has been entered, but before you see your report online, please wait a few minutes for the results and email to arrive.

If you are still experiencing problems, please contact us. We are available to assist you Sunday to Thursday from 9:00 AM–6:00 PM. You will receive an email the same day acknowledging your enquiry, or the next day if you sent your enquiry after 3.00pm. Depending on the nature of your enquiry, providing a resolution may take a little longer.


My CarReport Account

What can I do if I can’t log in?

To log in successfully you have to allow cookies. Please check that you have entered your password correctly and be aware that the password is case sensitive. If this doesn’t help you, please contact our customer support to create a new password.

What can I do if I lost my password?

You can request a new password by clicking on the link forgot password and entering your e-mail address. We will then send you an e-mail with a link to reset your password.

What is CarReport doing to make my data safe?
CarReport makes every effort to guarantee the security of your payment information and personal data. We use a Secure Socket Layer (SSL) to encrypt your personal data and we have our own internal security guidelines and we perform regular security checks.
When do I get an account?
Whenever you purchase a single report, you will need to log in on the website to view or order your reports. First step is to log in through the upper, right-hand side of the website using your email and password. Then you can perform a VIN check and get Vehicle History Reports or view the reports you already ordered.
Where can I change my data?
If you are logged in, near the top right hand side of the page you will see “Welcome, First name and surname name” personal data area. Here you can change your personal data or create a new password.
Where do I find “My Profile”?
After you have logged in, you will find the "My Profile" link once you click on “Welcome, First name and surname name” on the right-hand side of the page.

Payment & Customer Support

How can I pay for it?
You can pay via credit card (Visa/Master Card) or Pay Pal.
Is my online transaction safe?

Protecting your information is a priority. We therefore utilize Secure Sockets Layer (SSL) technology to protect all personal information including your card number, name and address when ordering a report from our web.

To confirm that your connection is secure, simply look at the lower right-hand corner of your browser window after accessing a server. If you see an unbroken key or a closed lock (depending upon your browser), the SSL is active and your information is secure. You can also double-check by looking at the URL line of your browser. When accessing a secure server, the first characters of the site address will change from 'http' to 'https.' Some versions of browsers and some firewalls don't permit communication even though the server is secure.

We designed our web site with multiple layers of security. We utilize state-of-the-art software solutions to prevent unauthorized access and improper use of our site.

Who do I contact if I have difficulty in obtaining my check results?

First, please verify that the personal data you entered is correct and that your credit card information is valid. Then wait a few minutes for the results and email to arrive. If you are still experiencing problems, please contact us. We are available to assist you Sunday to Thursday from 9:00 AM–6:00 PM. You will receive an email the same day acknowledging your enquiry, or the next day if you sent your enquiry after 3.00pm. Depending on the nature of your enquiry, providing a resolution may take a little longer.

What about my privacy?
We are committed to protecting your privacy. User information is only used to support CarReport we provide to you. This use includes, but is not limited to order fulfillment, customer service, billing, collections and other similar. Except as noted otherwise, user information will not be shared with third parties for any purpose.
How do I contact CarReport customer service?

Simply use the contact form. We will get back to you during the next two business days.